Refund policy

At markrovia.com, your satisfaction is our priority. We aim to ensure every customer is fully confident when shopping with us.

Return Conditions

You may request a return within 30 days of receiving your order if:

• The product is unused and in its original packaging
• All tags, inserts, and components are intact
• You can provide valid proof of purchase (receipt or confirmation email)

How to Start a Return

Please reach out before sending anything back:
📧 support@markrovia.com
📞 +44 7386 782105

Return Address:
37 CHURCH SQUARE, BRANDON, DURHAM, DH7 8EE

Unapproved returns may not be accepted. Once reviewed and approved, we’ll issue a return label and instructions.

Items Not Eligible for Return

• Products marked as final sale
• Items showing signs of use or modification
• Returns without original packaging or missing parts

Refund Timing

Once your return is received and approved, we will process your refund to the original payment method within 10 business days.